Please send in your requirement for both Refund & Return within 7 working days after success receive of the shipment. Thus, there are few statement to be noted:
– Fee will be charged if buyer didn’t follow rules such as didn’t return all back include original box, accessories and etc.
– No responsible for personal data or items left in returned merchandise.
– If product is send back for exchange or returns, it will take few days for processed.
– Returns fee will be responsibility of customers unless the error is cause by us.
– The credits will be issues until we received back the returns and after confirm no any missing or damaged.
hamper2u.com.my may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us by the estimated date stated on product description. Depending on the price of the product, hamper2u.com.my may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item.
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check the design, color and / or size options of each type of the product offered before making a purchase.
Care instruction is given with the most apparel items line-up from our online store. In the case, we do not accept request for refund or return as the product turned into bad condition due to incorrect care methods.
We reserve the right to change these Return & Refund Policy at any time, and you agree to abide by the most recent version of this Return & Refund Policy each time you view, use and make orders through the Website. You are accordingly advised to consult the Return & Refund Policy each time you view, use and make orders through the Website. Do not make orders through the Website if you do not agree to all of the terms stated above.
For more inquiry, kindly write to [email protected]